運送政策
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Origin All orders are shipped from mainland China.
Estimated Delivery Times Delivery times vary by destination:
- United States / Canada: 10–20 business days
- Europe: 12–20 business days
- Australia / New Zealand: 10–18 business days
- Southeast Asia: 7–15 business days
- Other regions: 15–30 business days
Please note that international shipping may be subject to customs clearance delays beyond our control.
Shipping Rates Shipping costs are calculated at checkout based on order weight, dimensions, and destination. Free shipping may be available for qualifying orders.
Customs, Duties & Taxes SOLAHO is not responsible for any customs fees, import duties, or taxes imposed by the destination country. These charges are the buyer's responsibility. Please check with your local customs office for more information before placing your order.
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Shipping Restrictions Due to international shipping regulations, LiFePO4 batteries may be subject to special handling requirements and carrier restrictions. We comply with all applicable regulations for the safe transport of lithium battery products. Some remote areas or countries may not be serviceable.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at [your support email] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Contact Us For any shipping-related inquiries, please reach out to our support team at [your support email] or visit our website at solaho.com.